IPC Direct

ESSENTIAL DUTIES AND RESPONSIBILITIES (include the following. Other duties may be assigned.)

  1. Facilitates the development and implementation of each person's program plan assigned to caseload.
  1. Assure the completion and annual update of assessments as needed for the development of the plan.
  1. Train, coach and monitor staff or other person responsible for implementing of the program plan.
  1. Write skill acquisition and assist with development of behavior reduction plans with input from other professional staff and those assigned direct responsibility for implementation of the program sites.
  1. Assure the accurate and consistent implementation of the program plan at designated program sites.
  1. Monitor the individual's progress on a monthly basis with interventions as necessary to assure ate progress.
  1. Assure accurate and consistent communication with all members of the individual's team, including parents, guardians, professional and those responsible for the implementation of the program plan.
  1. Coordinate services with others for people assigned to program sites.
  1. Assure all service provision meets regulatory requirements including the necessary paperwork being completed in a timely manner.
  1. Monitor services provision to assure the individual's rights are not infringed upon without written justification and Human rights committee approval.
  1. Demonstrate active participation in the management team through consistent meeting attendance and presentation; provision of direct services to model appropriate interactions; support to direct care staff; and provision of performance feedback to staff and their direct care supervisor.
  1. Assure that each individual has an accurate and manageable record.  Together with house management and staff, if appropriate, develop and implement training to assure active treatment.  This includes a series of specific training components such as initial training, procedural reliability, and data reliability.
  1. Assist with implementation of departmental and agency Consumer Satisfaction protocols.
  1. Ensure that data collection procedures to be completed by those responsible for implementation of the program plan components are accurate.
  1. Ensure that all program material necessary for implementation of the program plan are available and in good repair.
  1. Develop and maintain records of tracking for training specifics.
  1. Serve as On-Call Administrator as required.
  1. Complete assignments outlined in the Agency and Residential Quality Improvement Program.
  1. Serve as a member of committee as required or requested.
  1. Act as presenter of information to the Behavior Intervention Committee, Human Rights Committee or other committee as requested and pertinent to individual caseload.
  1. Attend all required meetings as deemed necessary by supervisory staff.
  1. This position requires a two week notice of voluntary resignation.


This position has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactory.  The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable the individual with a disability to perform the essential functions.

1.  Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events. Changes approach/method to best fit the situation.

2.  Attendance/Punctuality - Is consistently at work and on time.  Ensures work responsibilities are covered when absent.

3.  Cost Consciousness - Conserves organizational resources.

4.  Customer Service - Manages difficult or emotional situations; Responds promptly to needs; Solicits feedback to improve service; Responds to requests for assistance; Meets commitments.

5.  Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.  Completes tasks on time or notifies appropriate person with an alternate plan.

6.  Design - Demonstrates attention to detail.

7.  Diversity - Shows respect and sensitivity for cultural differences. Promotes a harassment-free environment.

8.  Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

9.  Flexibility - Perform work on multiple concurrent tasks with frequent interruptions.

10.  Initiative - Seeks increased responsibilities; Asks for and offers help when needed.  Prioritizes tasks to meet agency needs.

  1. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work.

12.  Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

13.  Judgment - Exhibits sound judgment.  Includes appropriate people in decision-making process.

14.  Motivation - Measures self against standard of excellence.  Demonstrates persistence and overcomes obstacles.

15.  Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions.

16.  Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.

17.  Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Organizes schedules.

18.  Problem Solving - Identifies and resolves problems in a timely manner; Works well in team problem solving situations; Uses reason even when dealing with emotional topics.

19.  Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

20.  Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

21.  Quantity - Completes work in timely manner.

22.  Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

23.  Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback. Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

24.  Technical Skills -Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

25.  Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively. Able to read and interpret written information.


Bachelor's degree (B.A.) from a four-year college or university in a health service field and at least two years of experience working with people with developmental disabilities. Additional education may substitute for experience on a year for year basis.


To perform the job successfully, an individual must be able to demonstrate the following competencies: Sound decision making and judgment, interpersonal skills, planning/organizing, strategic thinking, time management and delegating. The ability to work independently in multiple settings.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports/correspondence and good communication and writing skills.


Ability to add, subtract, multiply, and divide using whole numbers, common fractions and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar or line graphs.


Must be knowledgeable about Internet software, Microsoft Office components including Word, Office, Excel and PowerPoint.  Becomes knowledgeable and trained in the use of Therap for plan writing, event reporting and ongoing communication.


Must possess a valid NYS driver's license and an acceptable driving record.  Successful completion of behavior intervention techniques, CPR/First Aid, and all other required training.


The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an individual with a disability to perform the essential functions.

1.  Physically able to bend/stoop, squat, push/pull, reach above/below shoulder level frequently.

2.  Must be able to independently lift and/or transfer, push or pull up to 50 lbs.  No lifting restrictions.

3.  Regularly required to sit for long periods of time, walk and stand.

4.  Ability to physically intervene using Agency-endorsed behavior interventions.

5.  Must have adequate vision, speaking and hearing ability, with or without correction, to be constantly aware of, detect, and able to respond to each individual's needs when not in immediate vicinity.

6.  Talk or hear both in person and by telephone

7.  Specific vision abilities required include close vision, color vision, and ability to adjust focus.

8.  Sit and use hands to finger, handle, or feel objects, tools, or controls

9.  Ability to ambulate; reach with hands and arms

10.  Ability to operate a computer and software programs.


1.  Treat everyone with respect and dignity.

2.  Maintain acceptable attendance and punctuality in accordance with The Arc Otsego's standards.

3.  Adhere to all policies and practices in place at The Arc Otsego.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Located in a busy, open area meeting people on a regular basis.
  2. Works with household cleaning solutions.
  3. Moderate noise; 75-90% of work is performed indoors, 10-25% outdoors.
  4. Works with wheelchairs, electric/hydraulic/manual lift/ramp equipment, lifts and hook-ups, oxygen tanks, mechanical/electrical beds, household appliances, cleaning equipment, whirlpool machines, mist machines, suction machines, augmentative communication devices, yard equipment and office equipment.
  5. Wear proper Personal Protective Equipment at all times.
  6. Works with office equipment.
  7. Must clean up human waste and other body fluids as required.
  8. Responsibilities occasionally may require an adjusted work schedule including overtime.

Americans with Disabilities Act: Reasonable accommodations will be made in compliance with the Americans with Disabilities Act of 1990, and ADAAA of 2008.

Occupational Safety and Health Act: Exposed to human body fluids, airborne agents, household chemicals. May be exposed to contagious diseases.