Business Development & Sales Coordinator

II. ESSENTIAL DUTIES AND RESPONSIBILITIES (include the following. Other duties may be assigned.)

1.Conduct surveys of markets and prospects, gathering information on buying influences and potential opportunities for assembly, packaging, and fulfillment services- along with new product development. 

2. Identify and contact prospective and existing customer buying influences to determine accurate company profile and potential for profitable sales. Initiate productive customer relationships. 

3.Set priorities and sales objectives based on analysis of intelligence and market data obtained through surveys. 

4.Develop and maintain a Strategic Action Plan that will align the company position with the customer profile.

5.Maintain productive and profitable customer relationships- identifying, executing and developing new opportunities for growth. 

6.Establish priorities for high potential accounts and a SAP (Sales Action Plan) for their development. 

7.Report and document activities and results, measure progress using CRM (customer-relationship management), complete customer reports and monthly forecast- review all with management in a timely and accurate way. 

8. Identify customer and market challenges as well as needs and opportunities in general, through analysis of customer intelligence and data- make recommendations to management.

9.Collaborate with management to develop a marketing program that will effectively communicate progress services and value to prospects, raise progress identity and accelerate growth.

10.Maintain contact with established accounts and new prospects in the field to develop and enhance relationships, coordinate with customer service to meet identified customer needs and optimize value. 

11.Act as a liaison between customers, outsourcers, and Creekside Industries staff regarding quality specifications, scheduling, shipping/receiving, invoicing, quotes/pricing, MSDS and collections.

12.Contact customers following a sale to ensure customer satisfaction. Resolve customer complaints by investigating problems, involving appropriate staff, developing solutions, documenting resolution, replying to the customer, and following-up that actions are being implemented.

13.Assist in planning by collaborating with staff and the management team, participate in strategic planning process. 

14.Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. 

15.Travel to visit customers, attend trade shows, conferences, or training .Some events may require overnight travel.

16.Complete other special assignments and projects as assigned.

17.This position requires at least three weeks (21 days) notice for voluntary resignation of employment.


1.Survey of customers, and market with database and analysis

2.Account Development

3.New account penetration

4.Growth of profitable sales


1.Number and quality of new contracts identified, and established as prospects

2.Number and quality of new active accounts that sign a contract

3.Number and quality of new long term contracts

4.Increase in sales volume over prior year


Customer Service Representative (1)


To perform this job effectively, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be reviewed case-by-case to determine how we can make adjustments to enable individuals with documented disabilities to perform the essential functions. 


Bachelor's degree from an accredited college in business, economics or a related field  OR

Associates degree from an accredited college in business, economics or a related field AND 2 years of sales experience. OR five years equivalent business development, sales, or marketing experience. 


Clean valid NYS driver's license.


Ability to read, analyze, and interprets general business documents, computer spreadsheets, technical manuals, or governmental regulations. Capacity to respond to common inquires or complaints from customers, regulatory agencies, or members of the business community. Ability to write reports and business correspondence. Aptitude to effectively present information and respond to questions from groups of managers, customers, and the general public. 


Ability to effectively use or learn Microsoft Office, Dynamics Inventory System, Unitime, Access Database and any other computer software used by the agency. 


Ability to work with basic mathematical concepts such as addition, subtraction, multiplication, division, fractions, percentages, and ratios. Capacity to calculate figures and amounts such as mark-ups, discounts, interest, and proportions. 


Ability to define problems, collect data, establish facts, and draw valid conclusions. Capacity to interpret technical instruction, quality specification, and diagrams. Requires great attention to detail and typically involves simultaneous activities. Must be able to work independently and be self-directed. 


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Must have visual acuity and hearing ability for communicating with others, and ability to gather and access written and computerized information. The employee must be able to lift/or move up to 35 pounds.


Maintain sensitive and confidential information including information as it relates to the Agency and the individuals that we serve. Adhere to The Arc Otsego's philosophies, mission and core values. Must exhibit integrity, loyalty and dependability.


Follow Agency safety rules and follows OSHA guidelines for safety.  Regulate and enforce all agency rules and policies.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee could be exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is typical to that of an office setting, with the expectation of time spent on the manufacturing floor.