ESSENTIAL DUTIES AND RESPONSIBILITIES

Documentation Review & Regulatory Oversight

• Review and approve Staff Action Plans, ISP Programs and related documentation in Therap for accuracy, quality and compliance.
• Ensure documentation reflects:
• Person-centered principles and informed choice
• Measurable and meaningful habilitative goals
• Alignment with assessed needs and identified safeguards
• Required interdisciplinary participation
• Accurate service authorizations
• Ensure documentation supports OPWDD billing requirements.
• Identify deficiencies and return documentation to IPC's for correction with clear guidance and support for correction.
• Monitor timeliness of annual and semi-annual Life Plan reviews.
• Ensure Staff Action Plans are completed within required timeframes following Life Plan meetings and distributed accordingly.
• Maintain up-to-date knowledge of OPWDD regulations, HCBS Waiver requirements, and administrative guidance.
• Provide technical assistance to IPCs on goal development and outcome measurement.
• Ensure planning documentation supports individual rights and safeguards.

Quality Assurance & PSR Management

• Ensure compliance with 14 NYCRR Part 635 (Person-Centered Planning) and applicable OPWDD guidance.
• Monitor and track completion of Program Service Reviews (PSRs) and verify corrective actions are implemented.
• Maintain and monitor systems to ensure due dates are met.
• Conduct routine documentation audits to ensure quality and regulatory compliance.
• Identify documentation deficiencies and implement corrective strategies in partnership with the Director
• Prepare documentation for internal and external surveys and audits as directed by the Director.
• Committee Participation
  • Caseload Coverage & Operational Support
  • Interdisciplinary Collaboration

Psychiatric Services Coordination

• Coordinate and attend psychiatric appointments as assigned.
  
• Ensure psychiatric recommendations are accurately reflected in plan documentation.
  
• Maintain documentation supporting behavioral and medication tracking and oversight requirements.
  
• Collaborate with Nursing, Behavioral Health, and operational leadership to ensure implementation of psychiatric recommendations.
  
• Serve as an active member of:
  
  • Human Rights Committee (HRC)
    
  • Behavior Review Committee (BRC)
    
• Review submissions prior to committee meetings and provide corrective feedback.
  
• Ensure documentation meets required regulatory standards prior to presentation.
  
• Monitor follow-up actions from committee determinations.
  
• Attend meetings, develop plans, complete in person visits, and complete other documentation coverage during IPC vacancies, leaves, or staffing shortages.
  
• Support workflow stabilization during periods of high volume.
  
• Assist the Director in addressing documentation backlogs.
  
• Provide subject matter guidance to IPC staff regarding documentation standards and regulatory expectations (without direct supervisory authority).
  
• Assist with training or re-training staff as needed.
  
• Collaborate with IPC Training Specialist regarding skill development needs and training initiatives.
  
• Work collaboratively with Residential, Day Services, Nursing, Behavioral Health, Compliance, and Finance.
  
• Communicate documentation risks or compliance concerns to the Director.
  
• Provide status updates to the Director.
  
• Ensure that services that are delivered align with written plans and regulatory requirements.
  
• Identify documentation trends that may impact compliance or revenue integrity.
  
• Assist with notification related to incident reporting when requested by the director.
  

SUPERVISORY RESPONSIBILITIES This position does not have direct supervisory responsibility. May provide technical guidance to IPC staff regarding documentation standards and regulatory compliance.

QUALIFICATIONS

Education:
A bachelor's degree in human services, social work, psychology, or related field.

Experience:

• Minimum of two years' experience providing services to individuals with intellectual and/or developmental disabilities.
• Experience as an OPWDD regulated Plan Writer or oversight of OPWDD regulated program strongly preferred.
• Strong knowledge of OPWDD documentation standards and billing requirements preferred.

Licensure:
Valid New York State Driver's License required. Occasional travel required.

COMPENTENCIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events. Changes approach/method to best fit the situation.

Cost Consciousness - Conserves organizational resources.

Customer Service - Manages difficult or emotional situations; Responds promptly to needs; Solicits feedback to improve service; Responds to requests for assistance; Meets commitments.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions. Completes tasks on time or notify appropriate person with an alternate plan.

Design - Demonstrates attention to detail.

Diversity - Shows respect and sensitivity for cultural differences. Promotes a harassment-free environment.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Flexibility - Perform work on multiple concurrent tasks with frequent interruptions.

Initiative - Asks for and offers help when needed. Prioritizes tasks to meet agency needs.

Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work.

Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Judgment - Exhibits sound judgment. Includes appropriate people in decision-making process.

Motivation - Measure self against standard of excellence, demonstrate persistence and overcome obstacles.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Organizes schedules.

Problem Solving - Identifies and resolves problems in a timely manner; Works well in team problem solving situations; Uses reason even when dealing with emotional topics.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Completes work in timely manner.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback. Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

Technical Skills -Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively. Able to read and interpret written information.

Reasoning Skills - Sound decision making and judgment, interpersonal skills, planning/organizing, strategic thinking, time management and delegating. The ability to work independently in multiple settings. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Language Skills - Ability to read and interpret documents including OPWDD regulations and guidance documents. Ability to write reports/correspondence and good communication skills. Ability to speak effectively to employees, families, and groups.

Mathematical Skills - Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.

Computer Skills - Must be knowledgeable about Internet software, Microsoft Office components including Word, Office, Excel, and PowerPoint. Becomes knowledgeable and trained in the use of Therap.

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to independently lift and/or transfer, push or pull up to 50 lbs.
• Frequently required to sit, stand, walk, reach, and use hands.
• Occasionally required to stoop, kneel, crouch, or crawl.

EXPECTATIONS

• Treat everyone with respect and dignity.
• Maintain acceptable attendance and punctuality in accordance with The Arc Otsego's standards.
• Adhere to all policies and practices in place at The Arc Otsego.
• Model professionalism and person-centered values.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Office based with frequent presence in homes and programs; local travel required.
• Occasional evening hours for time spent in homes and staff training.
• The environment is typically moderate noise and involves frequent interaction with staff, individuals served, and families.

Americans with Disabilities Act: Reasonable accommodations will be made in compliance with the Americans with Disabilities Act of 1990, and ADAAA of 2008.

Occupational Safety and Health Act: Exposed to human body fluids, airborne agents, household chemicals. May be exposed to contagious diseases.

The rate of pay for this position starts at an annual salary of $52,000. based on $25.00/hour or more depending on experience.