ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Plans, organizes, and effectively conducts/presents employee training initiatives on various skill, policy, and compliance areas based on regulatory requirements and agency needs;
2. Schedules training sessions for various Agency requirements;
3. Conducts trainings at various Agency sites and times, as needed
4. Serves as a training resource for staff and community;
5. Utilizes community resources for staff training;
6. Continually assess agency-wide developmental needs; researches and identifies areas in which training is required and/or beneficial to drive training initiatives.
7. Evaluates, and makes recommendations on existing or proposed programs; suggests and implements suitable changes; acquires new training materials upon approval of the HR Director.
8. Reviews all training material on annual schedule; updates as needed
9. Administers, scores, and logs results of qualification, learning assessment, and retention tests; arranges retraining or other appropriate action for insufficient scores.
10. Utilize a database to record training received by each agency employee.  Provide training on accessing this database as needed.
11. Support various Quality Assurance/Performance Improvement activities including conducting internal audits and inspections and drafting plans for improvement as assigned.
12. Mentor and support other instructors and peers in the Agency. 
13. Register staff for and coordinate off-site training such as seminars or conferences.  This includes coordinating employees' stay when necessary.
14. Facilitates delivery of training by reserving and setting up needed audiovisual equipment and training rooms; scheduling training times with attendees; preparing and distributing training aids such as handouts;
15. Maintain all training certifications in specific areas as required by certificate Agency (CPR, SCIP etc.);
16. Serve as a resource for other staff;
17. Serve on agency committees as assigned;
18. Complete other duties as assigned by supervisor;
19. This position requires at least a 3-week (21 days) notice for voluntary resignation of employment.

III. COMPETENCY(To perform the job successfully, an individual should demonstrate the following competencies)

1.  Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

2.  Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

3.  Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

4.  Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

5.  Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

6.  Interpersonal Skills - Focuses on solving conflict; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

7.  Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

8.  Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

9.  Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

10.  Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

11.  Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

12.  Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

13.  Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

14.  Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

15.  Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

16.  Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

17.  Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

18.  Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

19.  Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

20.  Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

21.  Adaptability - Adapts to changes in work environment; Manages competing demands; Changes approach or method to fit the situation; Able to deal with frequent change, delays, or unexpected events.

22.  Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

IV. QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

  High School Diploma and 2 years' experience in training & development

  Prior experience in a Human Service Agency strongly preferred

LANGUAGE SKILLS

Ability to read, analyze and interpret information from professionals in various disciplines, professional journals and technical procedures. Ability to effectively write reports, business correspondence and various forms of documentation. Ability to communicate information to individuals served, families, support system other providers, professionals, co-workers and supervisors.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical, complex and multi-variable problems. Ability to interpret instructions in written, oral, diagram or schedule form.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software and Word Processing software.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Must possess a valid NYS driver's license and an acceptable driving record.

Successful completion of all required agency/state/federal training

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit, use hands to finger, handle or feel objects, tools or controls, stand walk, reach with arms and hands to drive. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision color vision and the ability to adjust focus.

V. WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job duties may be accomplished in the agency setting, the individual's home, another agency or outside. Multiple other people are frequently encountered. The noise level in the work environment is usually moderate and may include co-workers conversations, telephones and computers.

While performing the duties of this job, the employee is regularly required to talk, hear, and smell.  The employee frequently is required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, and crouch.  The employee is occasionally required to crawl, climb or balance.  The employee must frequently lift and/or move up to 50 pounds and occasionally up to 75 pounds. 

This position does require the person to use close vision (clear vision at 20 inches or less), distant vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish color), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and ability to adjust focus. Ability to travel as required.