ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures vocational programs adhere to the regulations prescribed by OPWDD and the Arc Otsego's policies, mission, values, as well as regulations prescribed by OPWDD.
• Ensures services meet or exceed regulatory compliance. Conducts internal quality assurance audits, completes quality assurance activities with community business partners and reviews satisfaction surveys for supported employees.
• Reviews OPWDD monthly reports completed by staff for quality and checks to make sure that all reports are completed per OPWDD regulations.
• Reviews service documentation, identifies corrections needed, and ensures corrections were completed for weekly billable services.
• Reviews and approves vocational ISP programs, Staff Action Plans, and IPOP's in Therap to ensure that they are in compliance with Waiver and state regulations, serves as a backup for departmental plan writers.
• Monitors all vocational staff's training requirements. Communicates with staff regarding trainings needed and informs Director of Employment Services of compliance concerns.
• Participates in interviews, staff evaluations, staff discipline, addresses staff and program participant concerns.
• Monitors staff timesheets, approves timesheets, reviews and approves staff time off requests- coordinating for their absence.
• Schedules WIOA required ACCES-VR meetings and tracks attendance to ensure completion per regulations.
• Reviews and updates employment databases, program rosters, staff caseload assignments, billing, monthly summaries, tracking of unit utilization, pay stub data.
• Monitors and updates Developmental Disabilities Profile (DDP) in the OPWDD Choices system, ensuring that all DDP's are current and up to date.
• Maintains trackers and databases (life plans, Staff Action Plans, paystubs, etc.) ensures that all reviews are scheduled within required time limits.
• Monitors and updates Developmental Disabilities Profile (DDP2) in the OPWDD Choices system, ensuring that all DDP's are current and up to date.
• Monitors LCED 's procurement by plan writer/vocational counselors from Care Managers and support in obtaining documents when needed.
• Completes and reviews GER's in Therap, reviews all T-logs, completes Minor Event log for employment programs. Enter T-Logs as needed for communication purposes.
• Conducts internal quality assurance audits, completes quality assurance activities with employers and community partners and submits report to the Director of Employment and Community Services.
• Assists with completing Plans of Corrective Action for any issues addressed in an audit.
• Completes job coaching/ transition visits as needed in the absence of employment staff, during a new job start, or when someone needs increased hours.
• Provides vocational supports as needed, including site based and community based prevoc
• May provide transportation to program in the absence of available drivers
• Completes QA visits at job sites to check in with program recipients and businesses to ensure satisfaction.
• Track and review annual prevocational assessments.
• Oversees and leads Creekside's self-advocacy group.
• Attend OPWDD and ACCES VR training courses to maintain annual training requirements.
• Provides documentation in accordance with State and Federal regulations.
• Develops tools and resources to improve employment outcomes for people with disabilities.
• Assist with transportation runs and scheduling as needed.
• Any other duties as assigned.
• This position requires a three-week notice of resignation.

KNOWLEDGE, SKILLS, AND COMPETENCIES

Knowledge: Must be proficient in Microsoft office. Strong communication skills (verbally and written), adaptability/flexibility, personal accountability, compliance with policy/procedures/regulations, build and maintain collaborative relationships, business ethics, employee/employer relations (coaching, training, motiving), strong time management skills, strong organizational skills and attention to detail, works well as part of a team, problem solving, record keeping procedures, various computer programs and applications, adherence to training requirements, maintains confidentiality, safety and security.

Skills: Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events. Changes approach/method to best fit the situation; Manages difficult or emotional situations; while keeping one's own emotions under control; Follows instructions and responds promptly to needs; Solicits feedback to improve service; Responds to requests for assistance; Meets commitments; Maintains confidentiality; Exhibits sound judgment and can effectively implement problem solving strategies. Includes appropriate people in decision making process; Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds promptly and thoughtfully to questions; Prioritizes and plans work activities; Uses time efficiently; Organizes schedules; Identifies and resolves problems in a timely manner; Works well in team problem solving situations; Uses reason even when dealing with emotional topics; - Identifies and resolves problems in a timely manner; Must be knowledgeable about various software programs and proprietary applications; Become trained in the use of Therap for plan writing, event reporting and ongoing communication. Become trained and maintain understanding of OPWDD regulations, ADMs and compliance policies.

Competencies:

• Efficiency: Demonstrates highly efficient time management skills; adept at multi-tasking to accomplish goals; performs activities in an orderly, efficient, and cohesive manner; plans schedule in a way to improve productivity and efficiency.

• Customer Service: Consistently exceeds individual and business expectations by working efficiently and ensuring that all job quality standards are met; listens to businesses and individuals attentively, addresses their concerns; enacts a personal approach to service provision; projects a professional image; maintains composure and preforms to agency standards in high pressure situations; conducts appropriate investigations to identify the root cause of any problems while including the employer and searching for collaborative resolution; maintains integrity at all times.

• Interpersonal Skills: Treats others with respect, collaboration, and support in such a way that work relationships are improved so morale and job satisfaction are increased; discusses interpersonal disagreements and conflict and assists individual to problem solve; is approachable, helpful, and trustworthy; communicates well with others.

• Organization and Planning: Maintains an accurate schedule of events; prioritizes activities correctly to ensure deliverables are produced on time; electronic and hard copy files are systematically arranged and easily retrievable; understands the departmental and organizational calendars.

• Record Keeping: Maintains various Agency files, paperwork, and documentation to ensure compliance with standard business procedures and local, state, and federal law; retains documentation using hard copy and electronic formats; is well organized, accurate, and current.

• Teamwork: Works with a spirit of collaboration; willing to assist other Team Members in order to ensure success; helps others without being asked; demonstrates consistency in working additional or irregular hours on short notice due to business needs.

SUPERVISORY RESPONSIBILITIES

This position supervises three staff who write plans in the Employment Services Division.

Education and/or Experience:

Bachelor's degree (BA or BS) in a human services field, business marketing or other related field. One year experience in the delivery of services to people with developmental disabilities under the guidance of OPWDD preferred. Experience in marketing, sales, or quality assurance is preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent: sitting, time spent on the telephone, repetitive use of hands to operate computers, printers, and office equipment, standing, bending, and stooping, twisting of waist side-to-side, turning and flexion of the neck, lifting and carrying objects weighing up to fifty pounds.

SPECIAL NOTES, LICENSES AND CERTIFICATIONS

License: Must possess a valid NYS driver's license and an acceptable driving record. Successful completion of all required agency/state/federal training.

Language: Fluent English communication skills are required of this position.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Works with household cleaning solutions.

· Regularly exposed to work near moving mechanical parts.

· The employee is regularly exposed to dusty conditions.

· The employee is regularly exposed to varying temperature levels.

· The employee is regularly exposed to high noise environments.

· Work in shared office space in production building with associated equipment.

· Work may be performed indoors and/or outdoors depending on employment needs.

· Wear proper Personal Protective Equipment as required.

· Responsibilities occasionally may require an adjusted work schedule including overtime.

Americans with Disabilities Act: Reasonable accommodations will be made in compliance with the Americans with Disabilities Act of 1990, and ADAAA of 2008.

Occupational Safety and Health Act: Exposed to human body fluids, airborne agents, household chemicals. May be exposed to contagious diseases.

The rate of pay for this position starts at a salary of $22.00 per hour or more depending on experience.