Residential Home Coordinator

ESSENTIAL DUTIES AND RESPONSIBILITIES (include the following. Other duties may be assigned.)

  • Directs operations and maintenance of facilities such as building and grounds.
  • Confer with staff to formulate and institute policies and procedures of operations.
  • Compile and analyze expenditures and projects costs, and prepares reports to communicate status.
  • Assists in preparation of budget and monitors expenditures.
  • Ensure that direct care staff payroll is accurate and timely.
  • Ensure that subordinate employees are competent in a variety of tasks including, but not limited to: usage of vehicles, physical plant monitoring, preparation of payroll reports, personnel management, and other related skill development areas.
  • Ensure implementation of Agency and the Quality Improvement plan.
  • Serves as rotating On-call Administrator.
  • Schedule/conduct meetings with Home Managers to convey information to improve their effectiveness.
  • Ensure that each program site does not exceed Full Time Equivalency (FTE) unless prior approved or for training purposes.
  • Ensure that all direct care staff receive the training required for implementation of job responsibilities.
  • Maintain admission protocols and packets of information.
  • Maintain current Plans of Protective Oversight for those sites requiring these plans.
  • Ensure that all staff accidents are thoroughly investigated and processed in a timely.
  • Assist Home Managers in effective implementation of job responsibilities.
  • Serve as an agency investigator.
  • Serve as a member of a committee as required or requested.
  • This position requires a three-week (21 day) notice for resignation of employment.


Substantial direct and indirect supervisory responsibilities, subordinate supervisors and staff responsible for supervision of the Individual Residential Alternative Program report to the Residential Home Coordinator.


To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform essential functions


Bachelor's degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.


To perform the job successfully, an individual must be able to demonstrate the following competencies: Sound decision making and judgment, interpersonal skills, planning/organizing, strategic thinking, time management and delegating. The ability to work independently in multiple settings.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


Ability to read, analyze, and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquires or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or board of directors.


Ability to calculate figures and amounts such as discounts, interest, commission, proportions, percentages area, circumference, and volume. Ability to apply ideas of basic algebra and geometry.



Must be knowledgeable about Internet software, Microsoft Office components including Word, Office, Excel and PowerPoint.  Becomes knowledgeable and trained in the use of Therap for plan writing, event reporting and ongoing communication.


Must possess a valid NYS driver's license and an acceptable driving record.  Successful completion of behavior intervention techniques, CPR/First Aid, Medication Administration Certification and all other required training.


Able to analyze and resolve routine human resource issues of moderate scope using independent judgment.  Ability to prioritize work and keep detailed, accurate, confidential information.  Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


Requires discretion and independent judgment in the interpretation of approved policies and methods in relation to personnel on a day-to-day basis for all employees with long and short term implications and actively involved with administration in making recommendations for personnel policies and procedures.


Very high degree of interpersonal skills to establish and maintain effective working relationships with employees and the public, including tact to handle sensitive matters.  Must be able to deal with personnel matters in a confidential, objective, professional manner. 


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.  Physically able to bend/stoop, squat, push/pull, reach above/below shoulder level frequently.

2.  Must be able to independently lift and/or transfer, push or pull up to 50 lbs.  No lifting restrictions.

3.  Ability to physically intervene using Agency-endorsed behavior interventions.

4.  Must have adequate vision, speaking and hearing ability, with or without correction, to be constantly aware of, detect, and able to respond to each individual's needs when not in immediate vicinity.

5.  Specific vision abilities required include close vision, color vision, and ability to adjust focus.

6.  Sit and use hands to finger, handle, or feel objects, tools, or controls

7.  Ability to ambulate; reach with hands and arms

8.  Ability to operate a computer and software programs.


1.  Treat everyone with respect and dignity.

2.  Maintain acceptable attendance and punctuality in accordance with The Arc Otsego's standards.

3.  Adhere to all policies and practices in place at The Arc Otsego.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Located in a busy, open area meeting people on a regular basis.
  2. Works with household cleaning solutions.
  1. Possible exposure to dust, fumes, odor, loud noise and toxic or caustic chemicals.
  2. Moderate noise; 75-90% of work is performed indoors, 10-25% outdoors.
  3. Works with office equipment.
  4. Works with wheelchairs, electric/hydraulic/manual lift/ramp equipment, lifts and hook-ups, oxygen tanks, mechanical/electrical beds, household appliances, cleaning equipment, whirlpool machines, mist machines, suction machines, augmentative communication devices, yard equipment and office equipment.
  5. Wear proper Personal Protective Equipment at all times.
  6. Must clean up human waste and other body fluids as required.
  7. Responsibilities occasionally may require an adjusted work schedule including hours outside of a normal schedule.

Americans with Disabilities Act:  Reasonable accommodations will be made in compliance with the Americans with Disabilities Act of 1990, and ADAAA of 2008.

Occupational Safety and Health Act: Exposed to human body fluids, airborne agents, household chemicals. May be exposed to contagious diseases.