ESSENTIAL DUTIES AND RESPONSIBILITIES

Front Desk Coverage

- Greet visitors, determine nature of business, and direct them to the appropriate person,

meeting, or event.

- Answer and screen incoming telephone calls; accurately transfer to appropriate staff or take

detailed messages.

- Project a professional, welcoming image in all in-person and phone interactions.

Scheduling and Coordination

- Reserve and prepare meeting rooms for trainings, interviews, or agency events as needed.

Mail, Deliveries, and Communication

- Receive, sort, and distribute incoming postal and interoffice mail.

- Prepare and send outgoing mail, emails, faxes, and courier packages (UPS/FedEx, etc.).

- Maintain visitor and package logs as required.

Clerical and Facility Support

- Prepare copies, collate handouts, and assist with meeting materials as needed.

- Maintain front desk supplies and copy room; arrange for equipment service or replenishment as

needed.

Recordkeeping and Documentation

- Maintain front desk records, logs, and scheduling systems accurately.

- Ensure confidentiality of sensitive information in accordance with agency policies.

Agency Engagement
- Interact respectfully and professionally with staff, individuals served, families, and the public.
- Uphold agency values, mission, and customer service standards.
- Participate in staff meetings and required training.
Other Duties
- Perform other receptionist-related tasks as assigned in response to agency needs.
- Provide two weeks' notice of voluntary resignation.
SUPERVISORY RESPONSIBILITIES
This position requires no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable an individual with disabilities to perform the
essential functions.
1. Adaptability - Adapts to changes in the work environment; Manages competing demands; Able
to deal with frequent change, delays, or unexpected events. Changes approach/method to best
fit the situation.
2. Attendance/Punctuality - Is consistently at work and on time. Ensures work responsibilities are
covered when absent.
3. Cost Consciousness - Conserves organizational resources.
4. Customer Service - Manages difficult or emotional situations; Responds promptly to needs;
Solicits feedback to improve service; Responds to requests for assistance; Meets commitments.
5. Dependability - Follows instructions, responds to management direction; Takes responsibility
for own actions. Completes tasks on time or notifies appropriate person with an alternate plan.
6. Design - Demonstrates attention to detail.
7. Diversity - Shows respect and sensitivity for cultural differences. Promotes a harassment-free
environment.
8. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works
with integrity and ethically; Upholds organizational values.
9. Flexibility - Perform work on multiple concurrent tasks with frequent interruptions.
10. Initiative - Seeks increased responsibilities; Asks for and offers help when needed. Prioritizes
11. tasks to meet agency needs.
12. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness;
Generates suggestions for improving work.
13. Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps
14. emotions under control; Remains open to others' ideas and tries new things.
15. Judgment - Exhibits sound judgment. Includes appropriate people in decision-making process.
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16. Motivation - Measures self against standard of excellence. Demonstrates persistence and
overcomes obstacles.
17. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens
and gets clarification; responds well to questions.
18. Organizational Support - Follows policies and procedures; Completes administrative tasks
correctly and on time; supports organization's goals and values.
19. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
20. Problem Solving - Identifies and resolves problems in a timely manner; Works well in team
problem solving situations; Uses reason even when dealing with emotional topics.
21. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats
others with respect and consideration regardless of their status or position; Accepts
responsibility for own actions; Follows through on commitments.
22. Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance;
Monitors own work to ensure quality.
23. Quantity - Completes work in timely manner.
24. Safety and Security - Observes safety and security procedures; Reports potentially unsafe
conditions; Uses equipment and materials properly.
25. Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback.
Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
26. Technical Skills -Pursues training and development opportunities; Strives to continuously build
knowledge and skills; Shares expertise with others.
27. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar.
Presents numerical data effectively. Able to read and interpret written information.

EDUCATION and/or EXPERIENCE
Highschool diploma or GED preferred. At least one year experience in an office setting preferred.
REASONING SKILLS
To perform the job successfully, an individual must be able to demonstrate the following competencies:
Sound decision making and judgment, interpersonal skills, planning/organizing, strategic thinking, time
management and delegating. The ability to work independently in multiple settings. Ability to interpret
a variety of instructions furnished in written, oral, diagram, or schedule form.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions,
and procedure manuals. Ability to read/write correspondence; maintains good communication and
writing skills.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide using whole numbers, common fractions and decimals.
COMPUTER & TECHNOLOGY SKILLS
Must be knowledgeable about Internet software, including Microsoft 365. Knowledgeable and trained
in the use of other Agency identified technology, including telephone system, copier and mail machine.

CERTIFICATIONS, LICENSES, REGISTRATIONS
Must possess a valid NYS driver's license and an acceptable driving record. Successful completion of all
required agency training.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
1. Physically able to bend/stoop, squat, push/pull, reach above/below shoulder level.
2. Regularly required to sit for long periods of time, walk and stand.
3. Talk or hear both in person and by telephone.
4. Must be able to independently lift and/or transfer, push or pull up to 50 lbs.
5. Must have adequate vision, speaking and hearing ability, to be aware of, detect, and respond to
needs when not in immediate vicinity.
6. Specific vision abilities required include close vision, color vision, and ability to adjust focus.
7. Use hands respectively to finger, handle, feel or operate office equipment.
EXPECTATIONS
1. Treat everyone with respect and dignity.
2. Maintain acceptable attendance and punctuality in accordance with The Arc Otsego's standards.
3. Adhere to all policies and practices in place at The Arc Otsego.
WORK ENVIRONMENT
The work environment characteristics described here are representative of that an employee comes
across while performing the essential functions of this job. Reasonable accommodations may be made
to enable an individual with disabilities to perform the essential functions.
1. Located in a busy, open area meeting people on a regular basis.
2. Works with household cleaning solutions.
3. Possible exposure to dust, fumes, odor, loud noise and toxic or caustic chemicals.
4. Moderate noise; 85-95% of work is performed indoors, 5-15% outdoors.
5. Works with office equipment.
6. Wear proper Personal Protective Equipment at all times.
7. Responsibilities occasionally may require an adjusted work schedule including overtime

CERTIFICATIONS, LICENSES, REGISTRATIONS
Must possess a valid NYS driver's license and an acceptable driving record. Successful completion of all
required agency training.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
1. Physically able to bend/stoop, squat, push/pull, reach above/below shoulder level.
2. Regularly required to sit for long periods of time, walk and stand.
3. Talk or hear both in person and by telephone.
4. Must be able to independently lift and/or transfer, push or pull up to 50 lbs.
5. Must have adequate vision, speaking and hearing ability, to be aware of, detect, and respond to
needs when not in immediate vicinity.
6. Specific vision abilities required include close vision, color vision, and ability to adjust focus.
7. Use hands respectively to finger, handle, feel or operate office equipment.
EXPECTATIONS
1. Treat everyone with respect and dignity.
2. Maintain acceptable attendance and punctuality in accordance with The Arc Otsego's standards.
3. Adhere to all policies and practices in place at The Arc Otsego.
WORK ENVIRONMENT
The work environment characteristics described here are representative of that an employee comes
across while performing the essential functions of this job. Reasonable accommodations may be made
to enable an individual with disabilities to perform the essential functions.
1. Located in a busy, open area meeting people on a regular basis.
2. Works with household cleaning solutions.
3. Possible exposure to dust, fumes, odor, loud noise and toxic or caustic chemicals.
4. Moderate noise; 85-95% of work is performed indoors, 5-15% outdoors.
5. Works with office equipment.
6. Wear proper Personal Protective Equipment at all times.
7. Responsibilities occasionally may require an adjusted work schedule including overtime


The rate of pay for this position is an annual salary of $19,968 based on $16/ hour for a 24-hour work week.