ESSENTIAL DUTIES AND RESPONSIBILITIES (include the following. Other duties may be assigned.)

1. Receive and inspect incoming shipments and donations, following proper procedures.

2. Assist in loading and unloading donations and stock

3. Sort, organize, and stock merchandise in designated areas.

4. Assist drivers with loading/unloading goods and securing items for transport.

5. Navigate delivery routes and interact with customers for signatures and inquiries.

6. Provide excellent customer and donor service, answering questions and assisting with loading purchases.

7. Maintain clean, safe, and organized retail and donation intake areas.

8. Follow all safety protocols, use proper PPE, and report unsafe conditions.

9. Support diversity and inclusion in all interactions with staff, volunteers, and customers.

10. Maintain delivery vehicle in a clean and organized state.

SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Education: High School Diploma/GED preferred.
Skills & Competencies:
- Adaptability and flexibility in a fast-paced environment.
- Strong customer service and communication skills.
- Strong interpersonal skills to effectively interact with drivers, customers and warehouse staff
- Ability to lift and move heavy items (50+ lbs.), perform physically demanding tasks of moving inventory and work in varied conditions (heat, cold, dust, chemicals).
- Basic computer skills for timekeeping and reporting.
- Attention to detail with the ability to follow instructions and adhere to safety regulations during loading and delivery process.
- Flexibility and willingness to working various areas of the center.
Licenses: Valid driver's license and acceptable driving record required

CORE COMPETENCIES
- Customer Service - Responds promptly to customer and donor needs; maintains professionalism in all interactions.
- Teamwork - Works collaboratively with staff, volunteers, and drivers to achieve shared goals.
- Safety Awareness - Observes safety procedures and uses equipment properly; reports unsafe conditions.
- Problem Solving - Identifies and resolves issues effectively; uses sound judgment under pressure.
- Dependability - Follows instructions, meets deadlines, and takes responsibility for actions.
- Adaptability - Adjusts to changing priorities and environments; remains flexible and resourceful.
- Communication - Speaks and writes clearly; listens actively and responds appropriately.
- Attention to Detail - Ensures accuracy in inventory, transactions, and safety compliance.

EXPECTATIONS
- Treat everyone with respect and dignity.
- Maintain acceptable attendance and punctuality.
- Adhere to all organizational policies and practices.

WORK ENVIRONMENT
- Combination of warehouse, retail floor, and delivery settings.
- Exposure to varying temperatures, typically working indoors and outdoors in all seasons.
- Responsibilities occasionally may require an adjusted work schedule, including overtime.

Americans with Disabilities Act: Reasonable accommodations will be made in compliance with the Americans with Disabilities Act of 1990, and ADAAA of 2008.

Occupational Safety and Health Act: Exposed to human body fluids, airborne agents, household chemicals. May be exposed to contagious diseases.

The rate of pay for this position is an annual salary of $33,280 based on $16/ hour.